Wednesday, 24 April 2013

Safaricom Limited NOC Technician Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. 
We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. 
At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
NOC Technician

Reporting to the NOC Team Manager - the holder of the position will ensure proper fault detection and follow up on either / all RAN, Transmission & CORE Elements, ensure first Line fault Resolution and identification of potential risks and actions is taken to mitigate failure. 
The role holder will also interface with RAN and Transmission Vendors on escalated fault follow up and ensure proper work order process and quality performance after execution so as to meet intended KPIs.

Key Responsibilities
  • Proper fault identification, first line fault clearance, fault escalation and follow up;
  • Accuracy of documentation and escalations;
  • Ensure reaction time to network failures/ Critical alarms is within 10 minutes;
  • Maintain an up to date work log with all TT’s detailing fault clearance procedure & remarks;
  • Accurate and timely response to customer queries as per SLA;
  • Ensure No loss of service due to missed alarms
  • Ensure all change requests executions are within the stipulated time and proper quality checks are performed after execution;
  • Ensure proper Incident management handling;
  • Maintain accurate network updates and reporting;
  • Ensure OPEX reduction(cost) control;
  • Participate in the Innovation of new processes to improve efficiency and improvement of existing processes.
Minimum Requirements
  • University degree in electrical/electronic engineering or computer Science from a reputable institution with a bias in telecommunications;
  • 1 year telecommunications experience in GSM related field;
  • Excellent communication and strong organizational and interpersonal skills;
  • Analytical skills;
  • Must be a team player;
  • Must be result oriented;
  • Should be able to create and maintain a climate of teamwork;
  • Must have a flexible attitude to working times or arrangements;
  • Must have a passion for serving others.
If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 
The deadline for application is Friday 26th April, 2013.

The HOD – Talent and Resourcing
Safaricom Ltd
Via E-mail to


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