Wednesday, 24 April 2013

Safaricom Limited Business Systems Planning Developer (Business Intelligence) Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. 
We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. 
At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

Business Systems Planning Developer (Business Intelligence)

Reporting to the Senior Manager Business Systems Planning, the role holder will be in charge of Development and 3rd line support of Safaricom Management Information Systems (Data Ware-house and Business intelligence (BI)) and all reporting and analytics systems. 
This will include, but not limited to, Churn management tools, Fraud management and Revenue assurance systems, Data Mining Systems, Campaign Management Systems and Dealer Incentive Management systems; Work with other departments within the company to identify requirements and develop solutions (database design, workflows, user/data interfaces) ;Configure and/or customize BI and analytics systems to meet business requirements using various database and software tools; Assist in presentations of system functionality to new users and departments ;Enhance and create user and system documentation as needed.

The job holder’s key responsibilities will be to:

Testing, Troubleshooting and 3rd line Support
  • Create test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications;
  • Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations;
  • Perform root cause analysis for recurring incidents;
  • Formalize test plans and implement troubleshooting procedures;
  • Upgrading products and applying patches as necessary;
  • Maintaining and modifying reports/queries on an as-needed basis ;
  • Managing and supporting the security implementation ;
  • Scheduling batch jobs with the IT operations staff;
  • Troubleshooting database connectivity issues;
  • Providing assistance to other technical areas as required;
  • Maintaining, coordinating back up and restoring the ETL and Reports repositories and other Systems binaries and source codes.
Systems analysis
  • Conduct business user requirements analysis and specification;
  • Specify computer system requirements for the solution of complex business problems and formulates designs for their solutions;
  • Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented;
  • Interact with clients to gather and refine requirements.
Software Design and Programming
  • Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications. Capturing of business applications information needs and mapping of the same to the software and /or database components;
  • Performs data modeling to analyze and specify data structures within an application system;
  • Coding of all ETL and analytics processes used within the BI systems;
  • Perform the necessary technical design and development functionality to ensure that reporting needs can be effectively developed and implemented.
Research and Development
  • Research and provide input on design approach, performance and base functionality improvements for various procedures and applications;
  • Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business;
  • Participation and membership in various technical fora for the purpose of increasing the collective knowledge base of the team.
Minimum Requirements
  • Degree in Computer Science, Engineering, Statistics or technical related field;
  • 2 years of experience working with development tools e.g. Java;
  • 1 year of experience working with low level programming C++, C;
  • 2 years of experience with RDMS preferably Oracle, MS SQL Server;
  • 2 years of experience in PL SQL ( or some other RDBMS scripting);
  • 4GL for programming - Visual Basic/Oracle Application builder will be an added advantage;
  • Basic Unix/Linux commands knowledge;
  • Experience in data warehousing, business analysis, knowledge in Business Systems modeling and data retrieval will be an added advantage;
  • SAS/SPSS Data Mining experience will be an added advantage;
  • Data Quality & Cleansing experience;
  • Experience in processes and procedures management.
  • Communication and interpersonal skills
  • Attention to detail
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 
The deadline for application is Friday 26th April, 2013.

The HOD – Talent and Resourcing
Safaricom Ltd
Via E-mail to


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