Customer Relations and Sales Trainer Job in Nairobi Kenya

CAP Youth Empowerment Institute Kenya, is supported by MasterCard Foundation, was established to provide Basic Employability Skills Training (BEST) for disadvantaged youth in the society with particular focus on women to get equitable, qualitative learning and access to promising labour market oriented opportunities, savings and credit that support their pathways to safe and positive futures. 

The key purpose of the organization is to assist 10,000 disadvantaged youth to make informed choices, develop labour-market oriented employability skills and access job placements, savings and enterprise development support. 

About the position 

Successful candidate will be based in our Nairobi Centre as aCustomer Relations and Sales Trainer. 

Successful candidate must be willing to relocate to Nairobi. 

The right candidate must be self-driven who can work with minimal Supervision.

Job Responsibilities 

• We are looking for people who have pride, passion and energy, but mostly love TEACHING. 
• Take responsibility for the quality of teaching delivered. 
• Guidance and skills development to ensure that standards are maintained and improved. 
• To act as a personal tutor to CAP students. 
• Developing, customizing and Delivering Sales and Marketing curriculum. 
• Assist students get internships and placements. 
• Link the youth with potential employers. 
• Adequately equipping the students with Sales/Marketing/Customer Relations skills. 
• Assist in the design and preparation of materials, resources and information to be used in respect of programmed delivery. 
• Carry out monitoring, guidance, support and mentoring of the learners and take action as required. 

Competencies required 

• Ability to meet deadlines and handle diverse tasks simultaneously using prioritization. 
• Strong oral and written communication skills. 
• Strong interpersonal, leadership, and motivational skills. 
• Excellent Presentation skills. 
• Dynamism, creativity and flexibility. 
• Networking skills a must. 
• Must be flexible.  

Requirements

• One (1) year working experience in Sales/Marketing, Customer Relations, PR.
• Past experience as a Trainer is desirable. 
• Must be mature and with the right attitude. 
• Must have relevant training in Sales/Marketing/Customer Relations. 
• Aged 25 to 33 years. 
• Must be passionate about working with young people.
• Degree in PR, Marketing, Mass media, Customer relations.

How to apply
 

To express interest in this opportunity, send your CV to hrcapyei@gmail.com by 20th April 2013.
 

Cover letter should be pasted on the body of the email and not as an attachment.

Applicants are required to quote their current and expected salary. 

Only short listed candidates will be contacted.

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CIC Customer Service Assistant Job in Kenya

Customer Service Assistant

 
Purpose of the Job

To ensure all Customers and Prospects are handled in a friendly and efficient manners as per the CIC Customer Value Proposition and to administer product support and query resolution to Customers

Duties & Responsibility

• Answer all incoming calls within three rings professionally stating the company name and my name
• Transfer all incoming calls to the correct extension
• That all calls, e-mails and walk in Customers and Prospects are handled as per the CIC Customer Value Proposition, added to the contacts database and queries resolved within 24 hours of initial contact
• Escalate Customer queries to the relevant job role if necessary
• Create a record of all Customers and referrals
• Retrieve voice mail messages and re-establish contact with both internal & external Customers
• Make contact with CIC Customers by email, telephone calls, SMS and social media within the specified turnaround time
• Complete call logs and reports
• Handle traffic generated from marketing campaigns
• Visit the Branches to promote Customer Service
• Generate and distribute weekly Jipashe e-newsletter on Customer Service
• Participate in the Newsletter Committee

Requirements
Academic Qualifications

• Degree in business related field E.g Business Management, Business Administration or Marketing (preferable).

Professional Qualifications

• Certificate in Customer Service
• COP an added advantage

Relevant Work Experience

• At least one years’ experience in marketing or Customer Service within the financial services industry
• Excellent Customer Service skills
• Excellent communication skills in both English and Kiswahili
• Highly ICT literate
• Excellent telephone etiquette skills
• Good understanding of ALL CIC products and the organisation structure

If you meet the above requirements and consider yourself up to the challenge, please email your application and a copy of your CV clearly indicating on the subject of your email the job Ref No.

 For example: Ref : Application for Customer Service Assistant Position to:

The Group Human Resources Manager
CIC Insurance Group Ltd

Strictly through Email to: recruitment@cic.co.ke

The application should reach us by close of business on 26th April 2013. 

Please note only shortlisted candidate will be contacted. 

If you do not hear from us by 15th May 2013 consider your application unsuccessful.

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Hotel Receptionist Jobs In Uganda

Hotel Jobs In Uganda

Our client a group of Hotels is looking to recruit 3 Receptionists for their hotel in Kampala Uganda

3 Receptionists

Requirements

• Able to work well under extreme pressure
• GUEST Service driven
• Have a positive attitude
• Diligent and consistent
• MUST have Grade 12.
• Hotel School Graduate/the Hotels in-service trainee graduate and or two year managerial experience are advantageous.
• Excellent communication skills, verbal & written.
• Computer Orientation and experience with Opera Fidelio is preferable.
• Good problem solving actions and makes use of sound judgment.
• Must have excellent planning and organizational skills. Get contact details

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GBC Intern Customer Care Executive Job in Kenya

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Head, Service Quality and Re-engineering, East Africa Job in Kenya

Job Title: Head, Service Quality and Re-engineering, East Africa

Job ID: 304751

Job Function: Consumer Banking

Location: Kenya - SCB

Full/Part Time: Full-Time

Regular/Temporary: Permanent

Job Description

Lead the overall development, implementation and delivery of business strategy and financial plans, within regulatory framework and the group’s policies and risk guidelines.

Support in leading and providing strategic framework and implementation within the SQ streams.

Key Roles & Responsibilities

Implementation and delivery of global re-engineering initiatives in country:

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Customer Service Administrator Job in Kenya

Job Title: Customer Service Administrator (Temp)

Job Code: TTP/CSA

Number of Positions Open: 1

Reports To: Project Manager

Job Location: Kenya

Closing Date: Open Until Filled

Job Summary

 
We are the world’s leading food processing and packaging solutions company. Working closely with their customers and suppliers, they provide safe, innovative and environmentally sound products to people in more than 170 countries around the world.

This position will appeal to candidates who can maintain attention to detail in a pressurized working environment whilst maintaining consistency and courtesy. A systematic and patient individual with high integrity, who is a team player.

Primary Responsibilities

The job holder of this position, who will report to the Project Manager, will be responsible for ordering, follow up, tracking for orders, customs clearance, implementation follow up , for our Capital equipment business with customers within and outside Kenya.

Roles & Responsibilities

• Prepare quotations for CE projects
• Place orders into the SAP for CE equipment.
• Informing customers about where equipment is.
• Clearing equipment.
• Liaising with finance department to ensure correct invoicing of customers.
• Following -up on pending orders and to ensure that they are delivered to the customers on time.

Skills and Requirements

Experience

• Minimum of 2 years experience in a similar position
• Relevant experience in a busy manufacturing environment
• Experience in SAP will be an added advantage

Qualification

• Diploma in a Business related field preferably in purchasing and supplies management.
• Computer Knowledge with practical use of MS Word, MS PowerPoint and Excel.
• SAP experience is an added advantage

Core Competencies, Skills & Abilities

• Accountable
• Responsible
• Team player
• Accuracy
• Initiative
• Integrity
• Problem solving
• Systematic
• Organized

Kindly Note: This is a temporary placement

How to apply

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with a detailed CV, names and contacts of 3 referees, current telephone number and email address by: Sending CV’s to recruiter@personnelresource.com

Only short listed candidates will be contacted.

“Personnel Resource is an equal opportunity employer”

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Customer Retention Executive Job in Kenya

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Customer Retention Executive Job in Mombasa Kenya

Job Title: Customer Retention Executive

Location: Mombasa

Company Profile

One of the largest manufacturers of high quality edible vegetable oils & fats,margarine, and laundry & toilet soaps in the East and Central Africanregion.

Main Responsibilities

• Customer Order processing
• Order dispatching
• Payments preparation and allocation
• Debt collection
• Credit notes and Debit notes reconciliation.
• Sales Administration process.
• Key accounts management.
• Maintaining good customer relations

Require Qualifications and Experience

• Bachelor’s Degree in industrial and chemical engineering.
• 4 years of experience in a manufacturing unit.
• Experience in an FMCG environment.
• Must have thorough Excel knowledge.
• Exposure to a Multi cultural environment.
• Accounting/Finance knowledge will be an added advantage.
• Ability to work under pressure.

To apply for this position send your CV tomycv@myjobseye.com quoting the position in the subject line. 

Kindly also mention your current/ last salary and benefits. 

Only shortlisted candidates will be contacted

You can now click on this link www.kenyanvacancies.com to visit our sister website for more vacancies.

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Customer Relations Assistant Job Vacancy in Thika

Tradestar Kenya Limited is a fast growingoutsourcing organization situated in Thika town. 

We are looking for someone who is confident, has a great voice and enthusiasticto fill up the position of Customer Relations Assistant.

Education and experience:

• Should have proficiency in German Language
• A Bachelor’s degree in Business Administration, Marketing or equivalent.
• Knowledge and experience in Dreamweaver and Photoshop
• Computer literate
• A confident and determined approach.
• Vibrant personality
  
  
• Excellent communication skills.
• Strong IT industry awareness.
• A minimum of three years progressively responsible job related experience
• Courtesy, tact and ability to work effectively in a team environment
• Excellent inter-personal skills; Reliable, enthusiastic, upbeat personality
• Good typing speed.
• Able to promote and initiate work processes and complete given assignments with minimum supervision and to possess a high sense of confidentiality and initiative

Duties and Responsibilities:

• Communicating with the existing customers to increase or maintain sales levels
• Initiate new calls to generate interest with prospective customers
• Developing and maintaining new database contacts and details of potential customers
• Updating Customer Relationship Management database of the organization with new information
• Make quotes for new and existing customers
• Ensuring the correct maintenance of follow-up procedures to the potential clients
• Maintaining detailed records and accounts of all telesales promotions.
• Ensures that client issues are dealt with in an efficient manner, informing the relevant manager in accounts, logistics of any problems that may arise.

If you are up to the challenge and posses thenecessary qualification and experience please send your resume and applicationletter indicating your experience to

Email: info@tsk.co.ke

P O Box 1251, 01000, 
Thika

Tel: 067-20252


You can now click on this link www.kenyanvacancies.com to visit our sister website for more vacancies.

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Tradestar Kenya Customer Relations Assistant Job Vacancy in Thika

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Sales, Client Relations, Customer Service, Admin Assistant and Operations Assistant Jobs in Kenya - ICT Firm

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