Wednesday, 14 September 2011

Internal Auditor and Customer Care Representative Jobs in Kenya

IU wishes to recruit mature, committed and selfdriven individuals for the positions of Internal Auditor and Customer CareRepresentative.

Internal Auditor

Overall Purpose of the Job

Ensure compliance of the University operations to internal control systems,risk management and governance, procedures and policies with a view to safeguarding proper utilization of assets and other resources.


  • Providing regular briefing to Vice Chancellor and Council on the adequacy of the internal control systems in relation to risk management.
  • Formulating and implementing strategies for general, investigative, systems and technical audit.
  • Maintaining a close working relationship with the University’s external auditors and other agencies on corporate governance issues.
  • Reviewing the existing internal control systems regularly to ensure security of the university assets and compliance with relevant statutory requirements where applicable.
  • Reviewing the reliability, integrity, timeliness and accuracy of financial and operating information to facilitate sound decision-making by management.
  • Manage operations of audit department to ensure achievement of set objectives and goals.
  • Prepare and manage annual work plan and budget for audit department
  • Risk facilitator for the organization
  • Act as the Secretary to audit committee
  • Reviewing and advising the management on adequacy and effectiveness of internal controls
  • Reviews systems established to ensure compliance with policies, plans, procedures, statutory requirements and regulations
  • Review means of safeguarding assets and verify existence of assets.
  • Review operations, programmes and projects to ascertain whether results are consistent with established objectives and goals and whether operations are being carried out as planned.
  • Liaise with other departments in implementation of the University strategic plans.
  • Advise management on effective cost control and revenue maximization measures. Ensure supervision, appraisal and training of personnel in audit unit.
  • Developing and reviewing audit manuals.
  • Carry out investigations as requested by management.
Educational Qualifications:
  • Masters degree in finance or accounting or
  • Bachelor of Commerce/ Finance/Accounting and
Professional Qualifications:
  • (CPA (K)/ACCA or equivalent)
Working Experience:
  • At least ten (10) years experience, of which Six must be in audit
  • Experience in a set ups with frequent and varied financial activity levels and aspects
Technical Skills/Competencies 
  • Strategic in mindset and sense of corporate result focus
  • Good negotiation and coordination skills
  • Good people management skills
  • Ability to effectively supervise, motivate, train, mentor and performance – manage staff
  • Good relationship building and decision - making skills.
  • Creativity, innovation and good analytical skills
  • Good interpersonal and oral and written communication skills.
  • IT proficiency
Customer Care Representative

Overall Purpose of the Job

To provide excellent customer service with the view of increasing studentnumbers.

  • Manage inbound and outbound calls for IU
  • Respond to and follow up walk- in, telephone, mail and e-mail enquiries
  • Assist customers who have specific enquiries
  • Build customer’s interest in IU services and products through telephone and email marketing
  • Present and close a sales pitch of IU’s services and products
  • Provide personalized customer service of the highest level
  • Arrange for the dispatch of information packages, brochures etc. to clients as part of customer follow up.
  • Follow up client enquiries with clerical duties, such as faxing, doing references and liaising with other departments
  • Receive IU mail and packages and forward to the relevant offices
  • Convert prospects into students
  • Liaise with departments for student enquiries to ensure excellent service
  • Ensure reception area is presentable and the notice boards are up to date.
  • Collect customer feedback
  • Participate in IU marketing/promotional/selling activities.
Knowledge, Experience and Qualifications 
  • Relevant Degree/Diploma particularly in marketing
  • IT Proficiency
  • 1 - 3 Years experience in selling and customer service
Technical Skills/Competencies
  • Good listening and oral communication skills
  • Good social Interpersonal skills
  • Attention to detail
  • Punctuality
  • Quality management- look for means of improving as well as promoting quality
  • Ability to make efficient use of resources
  • Ability to meet tight deadlines
  • A sound knowledge of telephone etiquette
  • Selling skills
  • Problem solving and decision making
  • Creative and self motivated
  • Diligence
  • Professional and confident
How to Apply

You may apply by emailing your CV and application letter

The closing date for this application is 17 September 2011.

Please note that no paper applications will be considered.

Only shortlisted candidates will be contacted.

IU is an equal opportunity employer.

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