Safaricom Enterprise Technical Support Engineer Job in Kenya

We are pleased to announce the following vacancy in the Service Assurance & Quality Department within the Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Enterprise Technical Support Engineer

Ref: TECHNICAL _ ETSE_OCT_2011

Reporting to the Enterprise Technical Assistance Manager; the holder of the position will

• Ensure service availability to all clients by offering 2nd level support to escalated trouble tickets;
• Respond to and act on escalated trouble reports from SMC within the day;
• Troubleshoot and solve ticketed incidents within SLA.

Key Responsibilities

• Attend to, resolve and write report on SMC Escalations and ticket closed within the day;
• Drive activities required to ensure maximum availability of service;
• Familiarize with advanced IP and emerging technologies and provide 2nd level technical support on the same;
• Engage on service diagnostics /audits & assess the system readiness regularly;
• Comprehensive Fault Reports detailing failure issues.

Minimum requirements

• BSc Computer Science, or Bsc. Electrical & electronic engineering, Telecommunication engineering;
• Qualified IP /Wimax Support Engineer with CCNA, or equivalent with university degree from a recognized university;
• At least 1 year hands-on experience on Wimax, RF systems, GPON, cloud computing, MPLS, Wi-Fi;
• Thorough understanding of IPv4 ,IPv6, Linux/Unix Operating Systems;
• Valid driving license with minimum 2 year experience;
• IT proficiency skills in MS office suite;
• Knowledge and skills in Wimax systems, Microwave backhaul systems backed by professional certification;
• Knowledge and Skills on Network Management systems for Wimax networks and Point to Point systems;
• Analytical skills and ability to monitor and explain trends and variances;
• Ability to meet strict deadlines and to work without supervision;
• Ability to relate well with both internal and external customers and work in teams;
• Skills and ability to train others and enhance their skills and competencies.

If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below.

The deadline for application is Monday 24th October, 2011.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi

Via E-mail to:hr@safaricom.co.ke

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