Customer Service Jobs in Kenya. Insurance Company.

Our client is a reputable international insurance company, dealing with property and general insurance looking to engage four (04) Customer Service Executives to deliver on customer retention initiatives.

Key Responsibilities:-

Handle calls within per-determined service guidelines.
Maintain customer experience levels within the quality standards stipulated.
Update customer information on the CRM.
Adhere to Data Protection policy with regards to confidentiality of customer details.
Handle complaints in a polite and professional manner.
Understand and adhere to the escalation process.
Prepare daily shift hand-over report

Qualifications, skills and work experience:

A degree from a recognized tertiary institution
Fluent in the English Language (must be well spoken)
Good IT literacy skills
Excellent communication skills
Ability to multi-task
Minimum of six (06) months experience in a similar role

Key competencies and attributes:

Ability to handle complaints in a polite; empathetic and professional manner
Remains calm when faced with difficulty or angry customers.
Initiative to update self on new and current products and/or services, pricing and promotions
Ability to handle busy periods by managing one’s stress levels.
Maintains a positive attitude and enthusiasm when faced with routine work

Closing date: Wednesday, 28th October 2011.

Application process:- www.horizoncontactcenters.com/careers

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