Job Overview/Summary:
The
IT department supports the organization’s work by providing reliable
and scalable applications and infrastructure of the (International Rescue Committee) IRC’s offices in the
US and around the world. An integral component of this effort is
ensuring users have the knowledge and training needed to utilize our
business systems effectively.
The
Training Specialist will work closely with the IT Training Manager and
external vendors to support training development, delivery and rollout
of the IRC’s new Data Measurement Platform (COMET). A key aspect of this
role will include ongoing maintenance of training materials, and
facilitation of COMET training sessions for international country
programs and headquarters. Training mediums will include formal
classroom delivery at IRC offices throughout the world, as well as
remote web-cast delivery.
The
Training Specialist will also work closely with the Global User
Services team to support training initiatives on other internal business
systems as needed, and as available.
Major Responsibilities:
- Work
independently (and with subject matter experts) to learn COMET, develop
training materials and conduct training on new system releases and
enhancements.
- Support COMET ‘Train-the-Trainer’ refresher sessions to ensure successful onboarding for new hires, throughout country offices.
- Develop and oversee production of classroom set up, instructional materials and job aids.
- Administer post-training continued education sessions, including 1:1 and group sessions.
- Create and maintain self-directed eLearning tutorials on system applications and processes.
- Create and update training reference guides in light of product or process changes.
- Support development and delivery of training on IRC business system and application launches as needed.
- Provide feedback to learners and to IT Training Manager throughout the training process.
- Conduct post-training analysis to determine training effectiveness.
- Maintain successful training delivery satisfaction statistics to drive program success.
- International travel required.
Job Requirements:
- Excellent communication and presentation skills.
- 3-5 years of combined progressive facilitation and instructional design experience.
- ELearning development experience using Adobe Captivate, Camtasia or similar authoring tools.
- Advanced experience with Microsoft Office Excel, Word PowerPoint.
- A passion for adult education and teaching.
- Experience in training session facilitation of 10 or more people for global audiences.
- Ability to constantly learn and adapt to new technologies.
- Familiarity with Learning Management Systems.
- Ability to communicate and build effective working relationships across a diverse group of people and departments.
Preferred Additional Qualifications
- Experience with (or knowledge of) DHIS2 a plus.
- Fluency in French or Arabic a plus.
- Experience with Office 365, Box and Content Management Systems.
Working Environment: Standard office work environment |
